Verification document board

Match Every Verification File to Its Purpose

Prepare a consistent Rocketplay identity, address and payment-ownership verification packet without exposing unnecessary account data.

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01

Read the requested category

Identity, residential address, payment-method ownership and source-of-funds checks answer different questions. Upload the requested category through the secure account route rather than guessing that one document covers every check.

02

Make account details consistent

The legal name, date of birth and address on the profile should match the permitted evidence. If a detail changed, use the official correction process before uploading repeated versions. Cropped, edited or unreadable files can delay review.

03

Protect sensitive information

Follow the on-screen masking rules for cards and statements. Never reveal passwords, one-time codes, a card security code or an entire payment credential. Do not send documents to an address that is not confirmed in the signed-in support area.

04

Record upload and review state

Note the document category, file date, upload time and confirmation message. A file marked received is not the same as a completed account review. Wait for the stated decision window before uploading duplicates.

05

Respond to one rejection reason

If a file is rejected, save the exact reason—expired, unreadable, incomplete, wrong name or unsupported format—and replace only the affected item. Repeated mixed uploads make it harder to see which requirement remains open.

Quick answers

Can one file verify everything?

Usually not. Identity, address and payment ownership are separate checks, so follow the exact category requested in the account.

Should full card details be visible?

No. Follow the secure upload instructions and masking rules, and never disclose a card security code or one-time password.

Does uploaded mean approved?

No. Uploaded or received only confirms delivery; wait for the account to show that the review is complete.

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